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What is Safeguarding?

Safeguarding is the protection of adults and children from abuse and neglect. If we are concerned about an adult or a child, we have a legal duty to report our concerns to the right people such as the local authority, emergency services, GPs or mental health teams. 

Keeping you safe is our priority. 

Safeguarding is Everyone’s Responsibility. Here at Hammersmith, Fulham, Ealing and Hounslow Mind, we put the people we work with at the heart and core of the work we do, and all our staff, volunteers and trustees are trained in safeguarding.

If you would like to request a copy of our safeguarding policies or talk to us about our safeguarding procedures, please email [email protected]

Our safeguarding governance structure looks like this:

If you are concerned about your welfare or the welfare of others being subjected by abuse or neglect, call your local safeguarding team now by calling your local council and ask for social care.

Our Safeguarding Policies:

Safeguarding Adults Policy

Safeguarding CYP Policy

Feedback Compliments and Complaints Policy

Whistleblowing Policy V1.1


We would love to hear positive feedback about our services so we can continue doing what we do really well.

However, we also understand that sometimes things go wrong, and we encourage complaint so we can learn and continuously improve.

We take all compliments seriously and ensure anyone making a complaint is treated with honesty, dignity and respect.

To provide us with feedback, please email [email protected] or post your feedback to 309 Lillie Road, London, SW6 7LL.

You can also call us on 0208 571 7454.

What is whistleblowing?

You’re a whistleblower if you’re a worker and you report certain types of wrongdoing. This will usually be something you’ve seen at work possibly abuse, fraud or other malpractice.

The wrongdoing you disclose must be in the public interest. This means it must affect others, for example the general public.

As a whistleblower you’re protected by law – you should not be treated unfairly or lose your job because you ‘blow the whistle’.

You can raise your concern at any time about an incident that happened in the past, is happening now, or you believe will happen in the near future.

If you would like to request a copy of our whistleblowing policies or talk to us about our  procedures, please email [email protected]

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