Helpline Feedback Form

This questionnaire is about our helpline service, where you spoke to a Mind HFEH Support Worker.

Please answer the following questions so we can understand your experience and recommendations on the service.

Thank you for taking the time to give feedback, it helps us improve our service.

I was treated with respect and dignity during the call

Selected Value: 1

1 - Strongly Disagree 2 - Disagree 3 - Partly Agree 4 - Agree 5 - Strongly Agree

I felt heard and listened to

Selected Value: 1

1 - Strongly Disagree 2 - Disagree 3 - Partly Agree 4 - Agree 5 - Strongly Agree

Have you been to A&E since accessing the helpline? *YesNo

Did we provide tools to help you work through and manage this crisis? *YesNo

If yes, what were they, and were they helpful?

Would you recommend the service? *YesNo

What did we do well? *

Would could we improve on? *

Submit