This service provides independent health complaint advocacy for a statutory rights based service under the Health and Social Care Act 2014, empowering qualifying individuals to raise concerns, speak up, and participate in decisions about their care and treatment.

We ensure that people have their voice heard, views and rights understood, and feel more in control of decisions affecting them.

The service focuses on ensuring individuals have dignity and respect, clarifying options to challenge decisions, and supporting involvement, independence, and wellbeing. It is also about helping in providing accessible information, facilitating advocacy escalation if necessary, in writing to the parliamentary and health service ombudsman, whilst monitoring outcomes of individuals to improve experiences towards suitable resolutions.

Service includes:

  • Listening and providing information and representing people’s views
  • We support people by attending:
    • Best Interests Meetings
    • Review Meetings
    • Safeguarding meetings
    • Hospital PALS Manager’s Meetings
    • Community Mental Health meetings
    • Social Care Practitioners meeting
    • Mental Health Review Tribunals
    • Ward Round Meetings
    • Care Plan Approach meetings focussing on solutions to any NHS complaint

How to access this service:

  • Office opening times:
    • Monday to Friday
    • 9am – 5pm
  • Self referral (See below form)
  • Referral from a professional (See below form)

Eligibility: 

  • Aged 18+
  • Must reside in or be a resident in Ealing and/or have a GP based in Ealing

Contact Us: 

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